Shipping Policy

At KovaiCart.com, we are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below for information on processing times, delivery options, and more for orders within India.

Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday to Saturday), excluding public holidays.
  • You will receive a confirmation email once your order has been processed and shipped.
  • In case of delays (e.g., stock issues or unexpected circumstances), we will notify you promptly.

Shipping Methods & Delivery Timelines

We offer multiple delivery options depending on your location and urgency:

  • Standard Delivery: Estimated delivery within 5–7 business days.
  • Expedited Delivery: Estimated delivery within 2–4 business days.
  • Same-Day Delivery: Available in select cities for orders placed before 12 PM.

Please note: Delivery timelines may be affected by weather conditions, courier delays, or public holidays.

Shipping Charges

  • Shipping costs are calculated at checkout based on order weight and delivery address.
  • Free standard shipping is available on orders over ₹2,500 within India.

Tracking Your Order

  • Once your order is shipped, a tracking number will be sent to your email or phone via SMS.
  • You can track your shipment on the respective courier’s website using this number.
  • If you have any trouble tracking your order, feel free to reach out to our support team for assistance.

Lost or Damaged Orders

If your order is lost or arrives damaged, please:

  • Contact us within 7 days of the delivery date.
  • Provide relevant information such as order number, photos (for damaged items), and a brief description of the issue.
  • We will promptly investigate the matter and take appropriate action, such as a replacement or refund.

Accuracy of Shipping Information

  • Please make sure your shipping address and contact details are accurate at the time of checkout.
  • We are not responsible for delivery issues resulting from incomplete or incorrect addresses.
  • If you notice an error in your address after placing an order, contact us immediately so we can try to correct it before dispatch.

Contact Us

For any shipping-related questions or concerns, please get in touch:

📧 [email protected]
📞 +91-9361446817
🏢 AADHAVA ENTERPRISE, Opp. to MedPlus, Yagappa Nagar Main Road, Thanjavur – 613007, Tamil Nadu, India