We at KovaiCart.com want you to have the best shopping experience with us. If you are not fully satisfied with your purchase, we’re here to help.
🔸 1. Eligibility for Returns
- You may request a return within 7 days of receiving your order.
- To be eligible, your item must be unused, unopened, and in the same condition that you received it.
- The product must be in its original packaging.
🔸 2. Non-Returnable Items
Certain items are not eligible for return, including:
- Perishable goods (such as food items, groceries, etc.)
- Personal care and hygiene products
- Customized or special-order products
- Items marked as “non-returnable” on the product page
🔸 3. Return Process
- To initiate a return, please contact us at 📧 kovaicartcom@gmail.com.
- Once approved, we will provide instructions for returning the product.
- The customer is responsible for shipping costs of returning the item unless the return is due to our error.
🔸 4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- Shipping charges are non-refundable.
🔸 5. Exchanges
- Exchanges are only applicable for defective or damaged items.
- If you need to exchange a product, please contact us within 48 hours of delivery.
🔸 6. Late or Missing Refunds
- If you haven’t received your refund yet, first check your bank or payment provider.
- If the issue persists, contact us at 📧 kovaicartcom@gmail.com.
🔸 7. Contact Us
For any questions about our Refund & Return Policy, please contact us:
📧 kovaicartcom@gmail.com
📍 Tamil Nadu, India